Returns & Exchanges

At Kashgar, we want you to be completely satisfied with your fashion purchase, which is why we offer a seamless 30-day return policy for all unworn items. If your order doesn't meet your expectations, our streamlined process ensures a quick exchange or full refund.

1

Initiate Your Request

Log into your Kashgar account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

3

Ship Your Return

Affix the prepaid shipping label provided in your email to the outside of your parcel and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing